Real people, real solutions
While AI may seem to have taken the world by storm, it can sometimes seem like it just makes life more difficult – especially when you’re looking for help! The result of many companies pushing for a more ‘streamlined’ customer service experience can all too often mean that you find yourself directed to a website, or you’re stuck in a frustrating cycle of pre-set questions and generic, unhelpful responses from a digital bot when using online chat services.
Legal indemnities with the human touch
At Isis, our specialist underwriters are our greatest asset. And no matter how you contact us to get your quote, you’ll always have direct access to them. For example, when you ring us, your call will always be answered by one of our underwriting team, never a switchboard or automated response system asking you to "press 1 to speak to...".
And unlike the LiveChat facilities on so many other sites, our service always has a real person at the other end. This means that whatever you’re looking for help with, whether it’s simply an absent landlord query, or a more complex case where an access policy may be required for a residential property under construction, a specialist will be on hand to help – they can even provide you with a quote.
Even if you’re getting your quote online via ICON, you may occasionally need a little human assistance. For particularly complex enquiries, our referral system will send the details along to one of the team, who’ll get back to you within just 15 minutes.
Great service, made-to-measure
Building good relationships with our customers is also really important, and the more we know about your firm’s preferences for arranging legal indemnity insurance, the more we’re able to tailor our service to fit the way your firm works. This is where our Business Development team can help. They frequently meet with firms to discuss a wide variety of topics, from exploring the potential to integrate your case management system with ICON, to setting up designated underwriters that you can contact directly with your enquiries.
Call one of our specialists now on 01603 761515, email enquiries@isisconveyancing.co.uk, or sign in to ICON.