These definitions apply wherever they appear on Isis’ Website:
Account Administrator: an Authorised User in Your Firm who administers Your Firm’s Monthly Account and accesses the account administration area within Isis’ Website
Authorised Users/You: Any Solicitor, Legal Executive, Licensed Conveyancer or individual acting under the supervision of a Solicitor, working on behalf of a firm authorised by the Financial Conduct Authority (FCA), or registered (or in the process of being registered) as an ancillary insurance intermediary, to undertake insurance distribution business.
Isis/We/Our/Us: Isis Conveyancing Insurance Specialists Ltd, authorised and regulated by the Financial Conduct Authority. Firm Reference Number 455994
Isis’ Website: A website provided by Isis for use by Authorised Users, including ICON
ICON: the quote engine within Isis’ Website for use by Authorised Users
Firm Administrator: an Authorised User in Your Firm who administers contact and office details for Your Firm on Isis’ Website
Insurer: Liberty Legal Indemnities, underwritten by Liberty Mutual Insurance Europe SE, UK Branch under the Binding Authority Contract Number MR25IS01 (and any subsequent contract number following renewal thereof)
Legal Indemnities: A range of UK property related insurances underwritten by Isis on behalf of the Insurer
Monthly Account: an accounts administration procedure agreed by Isis, for Your Firm to pay for all Policies, upon receipt of a Monthly Statement
Monthly Statement: A statement generated by Isis and sent to You/Your Firm each month, detailing Policies ordered by You/Your Firm from Isis, and where the premium is due
Mortgagee: Any bank, building society or other similar lending institution
Policy: any policy issued by Isis for Legal Indemnities, following a Quotation provided
Quotation: any quotation for Legal Indemnities issued by Isis, either via ICON or when uploaded by Us to Isis’ Website
UK Law: The Law of England and Wales or Scotland or Northern Ireland
You/Your Firm: refers to the professional firm or Authorised User whose details have been supplied when registering with Isis’ Website
These definitions apply wherever they appear on Isis’ Website.
In registering and using Isis’ Website you agree to be bound by these Terms and Conditions at all times.
We hereby give permission to any Authorised User to use Isis’ Website to:
and, in addition:
where you are a Firm Administrator, to add and/or amend contact details for You/Your Firm
or where you are an Account Administrator, to arrange payment for Monthly Statements received in respect of your Monthly Account
In using Isis’ Website, you are acting on your client's behalf and not as our agent. You have no authority to:
It is the Authorised User’s responsibility to ensure that:
You/Your Firm are responsible for payment of all insurance premiums (including Insurance Premium Tax payable) for Policies purchased through Isis’ Website and, if you have a Monthly Account, for all Policies included on Your Firm’s Monthly Statement.
Premiums may be co-mingled prior to transmission to Isis either: -
The following is dependent on whether You/Your Firm:
Payment should be made either electronically (by Faster Payment or CHAPS) direct into our bank account, or by cheque. Payment should be sent to Isis within 10 working days of the date of ordering the Policy from Isis’ Website. Full details on how to pay are included on the documentation for each Quotation.
A Monthly Statement will be emailed to You/Your Firm by Isis at the end of each month, detailing Policies ordered and where the premium is due.
Payment should be sent to Isis for the premium stated on each Monthly Statement within 14 days of the end of the previous month. In ordinary circumstances, payment should be for all Policies ordered during the previous month. For example - payment for all Policies ordered during June, should be sent to Isis on or before the 14 July. Any extraordinary circumstances delaying payment should be brought to the attention of Isis at the earliest opportunity.
Your most recent Monthly Statement detailing Policies ordered and the premium due (including Insurance Premium Tax), can be accessed by Your Firm’s Accounts Administrator, via the ‘Accounts Administration’ area of Isis’ Website. Payment should be made electronically (by Faster Payment or CHAPS) direct into Isis’ bank account, or by cheque. Full details on how to pay are included on each Monthly Statement.
In the event that the insurance premium for any Policy ordered is not paid in full within 30 days of the due date as detailed in 4(a) and 4(b) above, we reserve the right to cancel the insurance.
We acknowledge and agree that, where You are receiving, holding and paying money, You do so as the agent of and on behalf of Us and the Insurer, in accordance with the Risk Transfer Agreement, provided that:
If you have any enquiries or complaints about Isis’ website, please contact:
The Underwriting Manager, Isis Conveyancing Insurance Specialists Limited, The Union Building, 51-59 Rose Lane, Norwich NR1 1BY
Telephone 01603 761515
If you wish to register a complaint you can also email us at complaints@isisconveyancing.co.uk
On receipt of a complaint, we will send you a copy of our full complaints procedure (which can also be viewed by clicking on Complaints). If you cannot settle your complaint with us, you may be entitled to refer to the Financial Ombudsman Service.