Frequently asked questions
If you’ve got a question we haven’t answered here, contact us on 01603 761515 or enquiries@isisconveyancing.co.uk.
To arrange legal indemnity insurance on behalf of your client, you must be either:
You must also be working for a firm authorised by the Financial Conduct Authority (FCA), or registered (or in the process of being registered) as an ancillary insurance intermediary, to undertake insurance distribution business.
We can’t conduct business directly with members of the public – any enquiries must be passed through a solicitor, legal executive or licensed conveyancer.
You can arrange cover online through ICON, or you can contact us with your enquiry by phone or email. Click here to find out more.
We include an escalator clause on most of our standard policies for existing residential and commercial properties, which automatically increases the policy limit by a compounded rate of 10% each year, subject to a maximum of 200% of the original limit.
You can pay for your policies individually or by making a single monthly payment. Click here to find out more.
You must provide a demands and needs statement to your clients when recommending insurance such as a legal indemnity policy, as per regulatory requirements set out by the Solicitors Regulatory Authority and the Council of Licensed Conveyancers. A demands and needs statement should outline to the client their insurance requirements based on the information they’ve provided.
We include a template demands and needs statement with every quote, which you can use and adapt as much as you like. You can also download a copy here.
Sign in to ICON and visit the Your quotes and policies page to view all the quotes obtained by your firm, including those arranged by phone or email.
Of course. Just sign in to ICON and visit the Your quotes and policies page, where you can search for quotes obtained by your colleagues. You can then order cover as you normally would.
ICON can provide an instant quote for a wide variety of complex legal indemnity enquiries, but should a human touch be required, you'll be prompted to submit your enquiry for referral at the end of the quote process. All the details you've provided will then be sent to one of our specialist underwriters, who will contact you within 15 minutes (9am to 5pm, Monday to Friday) to discuss your enquiry further. ICON will show who is handling your enquiry and when they will contact you.
The first person from your firm to register will automatically become a firm administrator, who will be able to:
The firm administrator role can also be assigned to someone else, providing that person is registered for ICON.
You can contact us any time during our office hours (9am to 5pm, Monday to Friday) by calling 01603 761515 or clicking 'Chat now' at the bottom of any page.