Frequently asked questions

We can’t tell you where you’ve left your keys, but we can give you the answers to the questions our customers often ask us. If you’ve got a question we haven’t answered here, contact us on 01603 761515 or


To arrange legal indemnity insurance on behalf of your client, you must be either:

  • a solicitor
  • a licensed conveyancer
  • a legal executive
  • an individual working under the supervision of one of the above
You must also be working for a firm authorised by the Financial Conduct Authority (FCA), or registered (or in the process of being registered) as an ancillary insurance intermediary, to undertake insurance distribution business. We can’t conduct business directly with members of the public; please pass any enquiries to your solicitor, legal executive or licensed conveyancer.
You can arrange cover with our online service, ICON, or you can contact us with your enquiry by phone, or send it to us via email, fax, or letter. Click here to find out more.
We can add an escalator to some policies, which automatically increases the policy limit by a compounded rate of 10% each year, subject to a maximum of 200% of the original limit.
You must provide a Demands and Needs statement to your clients when recommending insurance such as a legal indemnity policy, as per regulatory requirements set out by the Solicitors Regulatory Authority and the Council of Licensed Conveyancers. A Demands and Needs statement should outline to the client their insurance requirements based on the information they’ve provided.
Yes, we include a template Demands & Needs statement with every quote you obtain. You can use and adapt this template as much as you like. You can also download a copy of our Demands & Needs statement by clicking here.
We’re not permitted to offer advice on the policy limit required for individual cases. For further information, please refer to the UK Finance Mortgage Lenders' Handbook.
You can call our dedicated claims team on 01603 761515, email or write to the Claims Manager at Isis Conveyancing, The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY.

ICON – Isis Conveyancing Online

If you’re having any problems with our online legal indemnity quotation service, you can contact us any time during our office hours (9am to 5pm, Monday to Friday) by calling 01603 761515, or using the Live Chat facility by clicking the icon at the top of the screen during our office hours.

ICON can quote for more complex legal indemnity cases than ever before, but sometimes your enquiry might need a human touch. ICON’s intelligent referral system will send the details of your case to one of our specialist underwriters, who will contact you within 15 minutes (between 9am and 5pm, Monday to Friday) to discuss your enquiry further. ICON will even tell you who is handling your enquiry and when they will contact you.
The first person from your firm to register will automatically become a ‘Firm administrator’ as soon as they log in. From here they can:

  • register new users on their behalf
  • nominate additional Firm administrators
  • add new office locations
  • manage the registration process
The Firm administrator role can also be reallocated, providing that the nominated person is registered for ICON.
You can contact us any time during our office hours (9am to 5pm, Monday to Friday) by calling 01603 761515 or using the Live Chat facility by clicking the icon at the top of the screen.
You can pay for your policies individually or by making a single monthly payment. Whichever option you choose, you can send your payment electronically by Faster Payment/CHAPS, or by cheque. Click here to find out more.
Simply sign into ICON and visit the Your quotes section. There you can view all the quotes obtained by your firm, including by phone or email.
Absolutely. Simply sign into ICON and visit the Your quotes section, where you can use the search facility to find quotes obtained by your colleagues. You can then order cover as you normally would.
Our website uses the latest SSL certified 128-bit encryption to ensure the confidential information you supply to us is kept secure at all times. Click here to find out more.