It allows you to ‘talk’ directly to an experienced underwriter without picking up the phone or writing an email. You don’t even have to be registered or signed in to your ICON account to use it – simply tell us your name, and ask your question.
Unlike the LiveChat facilities on so many other sites, our service isn’t an AI virtual assistant or a digital bot responding with a frustrating cycle of pre-set questions and responses. There’s always a real person at the other end. This means that whatever you’re looking for help with, whether it’s simply absent landlord query, or a more complex case where an access policy may be required for a residential property under construction, a specialist will be on hand to help – they can even provide you with a quote in real time.
There’s no need to navigate away from anything you’re working on, simply click on the LiveChat logo on the homepage, or the ‘chat now’ button at the bottom of every page of the site – even this one! Whatever type of help you’re looking for, the LiveChat facility on our website enables you to chat instantly and directly with one of our experienced underwriters.